Terms and conditions

Use of the LOW COST Tours Gran Canaria website

LOW COST Tours Gran Canaria, henceforth “LCTGC”, offers the use of its website to anyone who wishes (henceforth the “User”), on condition of acceptance of the terms and conditions of use which are detailed below.

These terms and conditions (which may be modified every so often) are applicable to all services, direct or indirect, available on-line, via any mobile device, by email or by telephone. In accessing, navigating and using our website or any of our applications available via platforms (“the website”) or be making a reservation, you accept that you have read, understood and agree with the terms and conditions below (including the conditions regarding Privacy.)

The User declares that he is over 18 and has the legal capacity to be bound by this agreement and to use this website in accordance with the terms and conditions of use here laid out and which he fully understands.

These pages, including their content, structure, infrastructure and the online booking service which they supply via this website (“the service”), belong to and are managed and supplied by LCTGC. They are for personal use only and may not be used commercially, thus prohibiting their modification, reproduction, duplication, copy, sale or distribution, in whole or in part; any other form of use is also prohibited whether for commercial or other use. The User thus promises that they will not use this website for illegal or banned activities or purposes.

The User accepts that the Website is for personal use only, and that any products or services acquired via the website of LCTGC will be for his own use or consumption or by persons who are legitimately authorised by him to act in his name. The User will not resell products or services acquired via the website to others, and will comply with the terms and conditions specified here.

1. Scope of our services and acquisition of products services

Via this website, LCTGC and its affiliates supply an on-line platform via which excursions and activities are offered to users of the webpage, which allow the latter to reserve products and services thus offered. By making a reservation via LCTGC (either via internet or by telephone), you will be entering into a direct contractual agreement (legally binding). The reservations or purchases made by the User via this website are subject to the specific terms and conditions which each supplier establishes in each case.

As the information which we show is based on the information given to us by different suppliers, we can neither check nor guarantee that this information is exact, complete or correct, except in the cases of products and services supplied directly and completely by LCTGC. We are also not responsible for errors (whether of fact or typographical), interruptions in the service (due to temporary faults and/or loss of server or repairs of same, updates and maintenance of the website or for any other reason), or inaccurate, misleading or false information supplied by third parties.

The User agrees to accept and be bound by the terms and conditions applied by any supplier which the User chooses to contract via this website, including, as an example but not limited to, payment of any amount payable, compliance with all rules and restrictions regarding availability of tariffs, products or services and any other conditions which become apparent to the User on screen prior to the completion of the reservation.

Our services are purely for personal and not commercial use. Therefore, it is prohibited to resell, use deep-links, use, copy, monitor (for example with spider or scrape), show, download or reproduce the content, information, software, products or services supplied on our website for any commercial or competing activity.

The provider, whether of a product and / or of a service, each within the scope of their respective obligations, shall be liable to the User for the compliance with each and every one of the obligations which derive from the existing legal requirements and the terms and conditions of sale of each of the products and services contracted, and in which LCTGC assumes no obligation or liability in respect of those products or services which it does not supply directly.

Without prejudice, and as part of our User help service, in the course of the transaction between the User and the selected supplier of the goods or services promoted by LCTGC, the User authorizes LCTGC, as its representative of payment of the service, to act where necessary to ensure the correct payment of the service/product between the supplier and the User, and to take any necessary action, especially in respect of the payment of said product or service to the supplier of said product/service. In any case where a service is booked but not used, or used but not paid for, the User shall reimburse the amounts advanced by LCTGC as agent.

In accordance with Article 27 of Law 34/2002, of July 11th, of the Information Society, electronic documents generated by the execution of the contract for the purchase of products and / or services, will be filed in the records maintained by LCTGC for this eventuality and will be accessible by the User at any time, via request by the latter to LCTGC.

2. Prices

The prices which appear on our website are final prices and include taxes and administration fees, except in case of typographical, administrative or technical error.

Unless otherwise stated, the currency to use is the “Euro” (€). The total amount payable for the services purchased are indicated on the booking confirmation between the parties

Prices shown on the website of LCTGC makes always reference to a tour / excursion / activity in particular and are shown per person, unless otherwise indicated thereon. The number of people who can participate will be indicated in the User booking and the price varies depending on the number of people participating in the tour / excursion / activity, multiplying it by the total number of people participating in the activity.

3. Privacy

LCTGC uses high ethical standards and respects your privacy, protecting your personal data. Except for the disclosure required by law in each jurisdiction, and your name, email address and details of your credit card information which are required to complete the booking, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your information to our affiliates (within and outside the European Union), to our employees, to these companies and to our trusted agents and representatives, who can access this information with our authorization and who need to know it or to have access to it in order to offer our service (including customer services and internal services such as audits and legal compliance). You may consult our privacy policy for more information.

4. Links with other Webpages

The LCTGC Web Portal may have links to other Webpages that are not managed by LCTGC, all these others Webpages are included in our Web Portal only for reference purposes and to help our Users to find other offers and as informative references. LCTGC does not have any control over these Webpages and cannot be found responsible for their content, errors (whether of fact or typographical), misleading or false information supplied by third parties.

The inclusion of these links to other Websites in the LCTGC Web Portal does not suggest that LCTGC guarantees promote or recommends these sites and LCTGC does not emit any valuation of the content, owners, services or products offered therein and for the reasons given about LCTGC assumes no obligation or liability in this respect.

5. Hyperlinks

LCTGC hereby grants a strictly limited not exclusive right to make a text hyperlink to the Web page for non-commercial purposes, on condition that such a link does not portray LCTGC or its products or services in a false, misleading, derogatory, or defamatory way. Any site linking to LCTGC must not contain “adult” or illegal material, or any material which could in any way be considered offensive. This limited right may be annulled at any time. The LCTGC logo or other trademarked graphic of LCTGC may not be used on any other site without the precise written authorization of LCTGC; it is further prohibited to use any other technique to extract or use any information which appears on the LCTGC website. (Without the express written consent of LCTGC) The granting of the above right does not in any way imply that any other right may be granted or assumed. By extension any third party rights are similarly protected.

6. Member disagreements and disputes

In general LCTGC is under no obligation to arbitrate in any conflict between members/Users and other Members/Users. We may however choose to take action should we find evidence of a breach of any of our terms and conditions.

7. Credit card

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

We keep your credit card details for a maximum of 30 days after the reservation is made. After this time, your credit card information will be irretrievably deleted from our system.

8. Cancellation policy

If you want to review, modify or cancel your reservation, please consult your e-mail confirmation and follow the instructions supplied. Please note that cancellation fees may apply in accordance with the conditions laid down by the individual supplier but where this is not specified individually shall be as follows:

  • Forfeiture of 100% of the payment for the reservation: If the reservation is canceled within 24 hours of the service. The computation of the 24 hours will commence from the prebooked time of commencement of the service reserved by the User.
  • Forfeiture of 30% of the prepayment made for the reservation, if the cancellation is made 48 hours or less before the time of commencement of the service reserved by the User.
  • In case of non-presentation at the appointed time and place by the User to avail himself of the service, there will be no right to refund of payment made prior to the contracted service

9. E-mails and additional correspondence

When making a reservation, you accept the reception of an email in which you will receive information about the reservation made, as well as information about the product or service contracted and other possible offers.

LCTGC also could send a bulletin to inform you about new features of interest to members. As a member of the LCTGC Web site you could also receive alerts and instant messages from LCTGC. You may opt out of these updates and change your privacy preferences at any time. You may also receive email notifications when you have new mail in your profile inbox account.

Users could receive emails from LCTGC on a regular base to improve the service. The registered User of LCTGC Web site can determine whether to receive certain emails by going to their Privacy Preferences and change their settings on the menu.

If you no longer desire to get our bulletin and promotional communications, you may opt-out of receiving them by following the instructions included in each bulletin.

10. Disclaimer and Limit of liability

Subject to the limitations set out in these terms and conditions, and to the extent permitted by law, we shall only be liable for direct damages suffered, paid or contracted, which are incurred because of shortcoming/s which are attributable to our obligations in respect of our services, up to an amount not exceeding the total cost of your reservation.

The User accepts responsibility for the financial consequences arising from use of this Website and arising from use of the User’s LCTGC password for the website, as well as for the use of passwords (which have been input in order to be registered on the website) by the User for a third party. The User therefore declares that all information provided by him in order to access this Web site and during the use of same is authentic, complete and true, and commits the User to keep his information updated at all times. The User who accesses the LCTGC Web Portal is also responsible for compliance with the local law.

LCTGC makes every effort to keep its website up to date, maintained and operational, offering users this site as a tool for obtaining goods and services, however, LCTGC cannot guarantee the absence of glitches, total Web security (such as like viruses, bugs, Trojan horses, or any others which may be transmitted to or through our Web Portal by any third party), or that it will be operative 24 hours a day, seven days a week at all times.

LCTGC provides different information about products and services provided or offered by third parties (Tourist Guides) through its Website, and therefore LCTGC assumes no legal responsibility for untruthfulness, lack of fidelity, inaccuracy and / or updating of the reviews contained in offers of products and / or services published on the website by the different providers of products and / or services. Similarly, LCTGC is not legally responsible for the reviews, data and information given via the Web or via the physical catalogues of collaborators.

In any case, LCTGC assumes no liability for any damages that may be caused accidentally, directly or indirectly, in the purchase of a product or by providing a service offered by a website unrelated to ours, by negligence by a provider of a product or service or other causes beyond the control of LCTGC. LCTGC also assumes no responsibility for those products and / or services of others which, even when offered on the website of LCTGC, are not directly managed by us. The limitation of liability of LCTGC is that provided by the applicable law and, in particular, by the specific regulation of the field of tourist intermediation.

In any case, LCTGC assumes no liability for any damages that may be caused accidentally, directly or indirectly, in the purchase of a product or by providing a service offered by a website unrelated to ours, by negligence by a provider of a product or service or other causes beyond the control of LCTGC. LCTGC also assumes no responsibility for those products and / or services of others which, even when offered on the website of LCTGC, are not directly managed by us. The limitation of liability of LCTGC is that provided by the applicable law and, in particular, by the specific regulation of the field of tourist intermediation.

11. Complaint forms

There are complaint sheets available to the tourist user and you can access them during office hours from 09:00 to 13:00 at the address of our company at:
Calle Fuerteventura nº 46 de San Fernando de Maspalomas
35100 San Bartolomé de Tirajana
Provincia de Las Palmas de Gran Canaria, Gran Canaria.

12. Miscellany

Unless otherwise stated, the software required for our services or used on our Website and the intellectual property rights (including copyright) of the content and information, as well as the material on our website are the property of LCTGC.

To the extent permitted by law, these terms and conditions and our services shall be governed by and interpreted in accordance with the current legislation in Spain, and any dispute arising from these terms and conditions and our services shall be submitted exclusively to the courts with jurisdiction over San Bartolomé de Tirajana, Gran Canaria, SPAIN.